Customer Relationship Management

What we do?

Some of the value adds that we provide are:

• Project Managers that show direction in terms of roadmap, architecture and solution discovery

• Certified Consultants who understand your business and develop/customize the CRM for you

How we do?


Salesforce makes revolutionary business applications, served from the cloud, designed to help to generate leads, get new customers, close deals faster, and sell, service, and market smarter. With our sales force CRM, business get a wide range of solutions in process automation, 360-degree view of customers, deeper sales and customer insights, powerful social intelligence and easy collaboration. Our experts help you unveil the full potential of Salesforce CRM and customize the solution to map business needs in customization, development, integration and migration.

Excelencia provides end- to-end Managed Services support for your Salesforce Platform – both in Sales Cloud and Service Cloud.

MS Dynamics

Retaining customers is of utmost importance and we help businesses to create the highest levels of customer experience through our expertise with MS Dynamics. The MS Dynamics model provide customization, extension, development, migration and upgrading the existing model thereby enabling businesses to create long term relationships based on critical insights on customers’ requirements.

Our expertise lies in creating value by creating more powerful and easier to configure mechanism of reporting and importing tools. Also, improved programmability and maximum integration with various products help provide versatility to businesses.

Why Excelencia is So Good?

increase in consumer purchases (in %)
learning technology (+ users)
sales enabled technology (+ Project)
easier to use (in %)