Customer Experience Management

In today's digitally connected world, users demand a consistent experience across every device and channel.

Excelencia offers a Unified Customer Experience Management platform combining the powers of CX, CRM, and CPQ. In our customer experience transformation projects, we evaluate the customer experience holistically throughout every customer touchpoint and in all systems and structures provided by the company. We determine a strategy to strengthen customer experience competencies and to efficiently implement the business objectives.

With fraying customer loyalty and stiffening competition, a well-defined customer experience is mandatory for any management strategy to heighten customer satisfaction and consequently, revenues.

Our Offerings

  • Customer experience strategy
  • Omnichannel commerce
  • Customer engagement solutions
  • Customer journey definition
  • Solution evaluation & implementation
  • User adoption programs
  • Sales and service analytics

Our Solutions

  • CRM
  • CPQ
  • Customer insights
  • Customer experience 
  • Custom solutions

Success Stories

Manufacturing

Manufacturing

Manufacturing organizations possess massive opportunities to produce innovative products that has heightened levels of efficiency and personalization. We help manufacturers monetize products, operations, and connected customers. From automation to analytics through artificial intelligence, our capabilities empower you to make evaluative business decisions that are based on real-time data.

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Retail

Retail

Retail landscape is growing at a tremendous speed and shows no signs of slowing down. Your retail enterprise needs to navigate business challenges for an omni-channel customer experience. That’s where we help retailers deliver exceptional buying experiences to digital-savvy customers. There is need for retailers to deliver a seamless shopping journey across digital and non-digital channels while influencing buying decisions and increasing customer purchasing power.

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Insurance

Insurance

Insurer companies can thrive in this digital age if they move quickly and embrace the changing environment. With contextual data, algorithms and evolving customer expectations redefining the industry, the insurance business is bound to look very different in the next 5 years. We aim to bring to the table, breakthrough ideas and technologies to the insurance industry to make insurance companies stay on top of the game.

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Healthcare

Healthcare

There are several regulatory reforms and adapting to them throw continuous challenges. There is continuous demand for more cost transparency from legislation and consumers. Healthcare providers must carefully assess information to generate insights that in turn result in the best patient care. We work towards services and solutions that provide quick ROI & business results.

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oil and gas

Oil & Gas

Volatility is the new normal in oil & gas. In this present reality, companies must go ahead of mere process enhancement to reinvent the way businesses are conducted. Our customized solutions help you gain an advantage and boost productivity despite a diminishing workforce and drive growth in a volatile ecosystem.

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Automotive

Automotive

Automotive manufacturers and their associated partners are facing radical changes to their dealings with the emergence of digital technology and the re-distribution of global supply chains trends. We offer consulting expertise to help automotive manufacturers successfully utilize their core manufacturing and supply chain processes and exploit developing technologies such as mobility, social media, and analytics.

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Logistics

Logistics

The Transportation & Logistics industry currently faces a number of disruptive trends that is shifting their on emerging markets for growth. In addition to that, further digitization challenges regulation and geopolitical uncertainty add to this. Digital supply chains eliminate crucial bottlenecks in today’s digital workflows. We integrate and modernize the most complex of systems and make it ready for the digital world.

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Utilities

Utilities

From blueprinting to digital strategy to integrating IoT data with business processes, we help the customer in their complete digital transformation journey. Utilities, challenged by the growing amount of knowledge and need competent partners to deploy smart and operational systems, enhance customer engagement, meet regulations, manage mergers and acquisitions and control costs.

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